Peacock, the streaming service owned by NBCUniversal, has agreed to pay $3.74 million to settle a class action complaint that claimed the company had violated California’s regulations regarding automatic renewal.
According to the lawsuit, Peacock charged users for automatically renewing their memberships without properly disclosing the situation or obtaining the required consent.
Californians who were billed for an auto-renewing Peacock subscription and paid auto-renewal costs between September 15, 2019, and February 27, 2024 will benefit from the settlement.
Despite maintaining his innocence, Peacock has chosen to resolve the matter rather than risk a drawn-out and expensive court battle. This settlement demonstrates how closely subscription services are being examined in light of consumer protection regulations, especially with relation to automatic renewals.
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The expected payout for eligible class members is $18.33 each, and the actual amount will depend on how many legitimate claims are submitted. By November 13, 2024, people must submit a claim form in order to be eligible for payment. November 21, 2024 is the date of the settlement’s final approval hearing.
Businesses operating in California and other jurisdictions with comparable auto-renewal legislation should take note of this case. Businesses need to make sure that they acquire authorization for automatic renewals, disclose subscription terms in a clear and noticeable manner, and give simple cancellation processes.
It is advised that customers thoroughly read their subscription agreements and are aware of their rights with regard to automatic renewals. People can protect themselves from illegal charges and handle these challenges with the assistance of consumer protection authorities and online resources.
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